Brand consistency across all locations. Local character where it counts.
Global BrandVoice with a local layer, clear roles for site management and marketing, location reporting with brand-vs-location separation. SupaPresence for restaurant groups with three or more sites.
Built on top of all standard features. BrandVoice, Review Insights, multilingual responses, AI visibility. Everything from the single-location feature set is included here too. This page shows the additional layer for multi-location operators.
One brand voice. Local character per location.
BrandVoice is defined at brand level: tone of voice, values, required wording. Each location adds a local layer: the character of the venue, regional keywords, the local team.
The brand voice does not override the location. It sets the framework within which each location sounds authentically itself.
Not every piece of feedback is a location issue.
SupaPresence separates reporting automatically: brand topics (concept, menu, pricing, service standards) go to head office. Location topics (cleanliness, local team, parking, atmosphere) go to the site manager.
This avoids the typical blame dynamic between head office and individual sites, and ensures that every insight lands where it can actually be acted upon.
- Concept & Menu
- Pricing
- Service Standards
- Brand Perception
Goes to Head Office
- Cleanliness
- Local Team
- Parking, Noise
- On-site Atmosphere
Goes to Site Manager
Clearly defined: who sees what, who changes what.
Each role gets exactly the view it needs for its responsibilities. No overlap, no data privacy risk.
Own location: reviews, responses, local analytics.
Multiple locations in a region. Comparison and escalation.
All locations. Edit global BrandVoice, set required wording.
Read-only across all locations. Exports, reports, trends.
Configurable: selected locations only, defined permissions.
Full access. Manages roles, locations, integrations.
All locations at a glance.
A consolidated view across the entire group: response rate per location, sentiment comparison, location deviations from the brand average, and cross-location trends. Anomalies are highlighted. You see immediately where action is needed.
Location comparison in two clicks: where do sites differ? What can the weaker location learn from the stronger one?
Every location becomes locally visible, with its own keywords.
For each location you define which terms should appear more frequently in responses: neighbourhoods, regional specialities, local landmarks. The brand voice stays consistent, but each location surfaces in the Google and AI searches where local guests are actually looking.
Roll-out without friction.
We guide you from the pilot location to the full group: with training, migration, and a brand workshop.
Start with one site. Establish BrandVoice, set up workflows, gather experience.
With your marketing team: define global tone of voice, required wording, brand boundaries.
Past reviews and responses are imported. BrandVoice learns from your existing material.
Further locations added in waves. Training materials and onboarding for site managers included.
Built on experience from thousands of hospitality reviews. Industry-typical topics and occasions are recognised.
Data processing on European servers. Data processing agreements available for corporate groups.
No text goes live without approval. Optional auto-approval for defined star-rating thresholds per location.
All core features are on the Features page
BrandVoice, Review Insights, multilingual responses, AI visibility. Everything a single restaurant, cafe or bar needs.
See SupaPresence with your locations.
We show you the multi-location mode live, using your real location data as an example. A personal conversation with the founders.