What happens when a review comes in.
A review appears. SupaPresence analyses, drafts and sends you a response proposal — in the tone of your venue, in the guest's language. You approve. The reply goes live.
SupaPresence learns your restaurant. Once.
You describe how your venue sounds. Warm, relaxed, professional — or a mix. You define what should never appear in a response and how to handle critical reviews.
Every reply sounds like your venue. Not like a hotel in Hamburg, a cafe in Zurich or a thousand other establishments.
"Family-run since 1987. Own wine cellar. Courtyard terrace."
Wait times · Reservation bottlenecks
"Always calm, inviting, without justification."
Ten five-star reviews. Ten different responses.
SupaPresence does not generate standard texts. Every response references the specific guest, the review, the context. To readers it feels authentic — because it is not a template.
No text.
Many thanks for the 5 stars! We're so pleased you felt at home with us. We look forward to welcoming you again soon.
"Wonderful food, great service and a relaxed atmosphere."
Lovely to hear! Great cooking needs the right setting — glad both delivered. We hope to see you again soon.
"We celebrate our anniversary here every year. That will stay that way."
That is one of the most beautiful pieces of feedback we can receive. Thank you for spending this special evening with us. Here's to many more.
The longer you use SupaPresence, the more refined the suggestions become.
SupaPresence picks up the baseline tone from your BrandVoice profile from day one. When you adjust a nuance in a generated draft — a phrasing, an expression — it feeds into future suggestions.
Over weeks, a profile emerges that understands your individual style in its finest details.
"Thank you very much for your feedback! We are delighted you visited and hope to welcome you back soon."
"Many thanks — an evening like this makes us happy! We'd love to see you again, ideally over a glass from our wine cellar."
The phrasing adapts to your style. Your tone stays recognisable.
Guest writes in English. Reply comes in English.
SupaPresence detects the language of every review automatically. You define which languages are relevant for your restaurant. A tourist spot in Vienna sets different languages than a locals-favourite in Graz.
Your responses strengthen what your restaurant is associated with.
Key terms — what you cook, where you are, what makes you special — flow naturally into responses. AI searches like Google AI Overview, ChatGPT and Perplexity read Google Business Profiles and draw their recommendations from them.
Most restaurants do not actively maintain this profile. For those who do, it is an advantage over the competition.
Not built for dentists, lawyers or gyms. Only for restaurants, cafes and bars.
Data processing on European servers. No transfer to third countries.
No text goes live without your approval. Semi-automated, not fully automated.
Sign up now and get 8 months of free access.
Try SupaPresence with your restaurant. Free until 31 January 2027, limited spots. Personal onboarding included, no commitment afterwards.